SHIPPING & DELIVERY
Quadro House LLC
Effective Date: October 27, 2026
Last Updated: October 29, 2026
1. Delivery Availability
At launch, we offer Local Delivery to eligible ZIP codes in Miami-Dade and Broward counties. Review the delivery method, charges, and timing information before placing your order.
A delivery address must be accepted by the available checkout options. If no shipping method appears, contact hello@quadrohouse.com before ordering. Please do not use a different address to bypass a delivery restriction.
2. Local Delivery
Local Delivery is available for eligible ZIP codes in Miami-Dade and Broward counties for $10 per order, before any applicable tax.
Eligibility is determined by the address and delivery option shown at checkout. Not every address within either county is necessarily covered.
We will coordinate any scheduling or access arrangements needed for your delivery. Provide a complete address and accurate contact information, including relevant building, gate, or access instructions.
Installation, wall mounting, and removal of existing artwork are included only when expressly identified in your order. Pickup is available only when expressly confirmed; do not travel to a collection location without that confirmation.
3. Shipping Outside the Local Area
Shipping outside our eligible local delivery area is not currently available at checkout. We will update our delivery options before offering additional destinations.
The availability of a product on our website does not, by itself, mean we can ship it to every destination.
4. Production, Dispatch, and Transit
Production time, dispatch time, and carrier transit time are separate. Refer to the applicable product and order information for the expected shipment period. Carrier estimates are not guaranteed delivery dates unless we expressly agree to a guaranteed service.
Catalog artwork: Estimated production time is 3–5 business days after payment is confirmed and all order specifications are complete.
Custom artwork: We prepare the first digital proof within an estimated 1–2 business days after receiving payment confirmation, a suitable image file, and complete instructions. Estimated production time is 5–7 business days after payment is confirmed, the file and specifications are complete, and you expressly approve the proof. The time you take to review or approve a proof is separate from these estimates.
Business days are Monday through Friday, excluding public holidays. These are production estimates; carrier transit and local delivery scheduling are separate and will be communicated for your order. Changes requested after approval may affect timing; we will explain revised arrangements before proceeding. Waiting for files or approval does not authorize indefinite delays or remove applicable shipment-delay, cancellation, or refund rights.
For custom orders requiring a proof, we obtain your approval before beginning the production that requires that approval. Missing files, unresolved specifications, or requested changes may affect scheduling. We will communicate any material timing changes and comply with applicable delay and cancellation requirements.
Where the FTC's Mail, Internet, or Telephone Order Merchandise Rule applies, we must have a reasonable basis to ship within the period stated or, if no period is stated, generally within 30 days of receiving a properly completed order. This is a shipment rule, not a promise that every order will arrive within 30 days.
5. Shipment Delays
If we cannot ship within the applicable period, we will notify you and provide the revised shipment information, cancellation option, and other disclosures required by law.
We will obtain your consent to a delay when required. If you decline a qualifying delay, or the required consent is not obtained, we will cancel the affected unshipped merchandise and provide the required prompt refund.
We will not treat this Policy as advance permission for indefinite delays.
6. Address Changes and Delivery Problems
Contact us promptly if an address needs correction or your delivery circumstances change. Changes after dispatch may not be possible.
If an incorrect address, missed appointment, or access problem creates an additional delivery cost, we will explain the proposed arrangements and any applicable charge before proceeding where your agreement is required.
An unsuccessful delivery attempt or tracking status does not automatically determine responsibility or remove your rights. If an order is marked delivered but you cannot locate it, contact us so we can investigate.
7. Damage and Incorrect Deliveries
If your artwork arrives damaged or you receive the wrong item, contact us as soon as reasonably possible with your order number and a description.
Photographs of the artwork, outer packaging, and shipping label are helpful. Retain packaging while the issue is reviewed where reasonably possible. Missing packaging, photographs, or an unboxing video does not automatically eliminate applicable rights.
We will assess the issue and arrange an appropriate resolution under our Returns & Cancellations policy and applicable law. Do not return artwork without receiving instructions.
8. Contact
For delivery questions, address corrections, or shipment concerns, email hello@quadrohouse.com and include your order number.
Quadro House LLC
Florida, United States
Website: https://quadrohouse.com