RETURNS & CANCELLATIONS
Quadro House LLC
Effective Date: October 27, 2026
Last Updated: October 27, 2026
1. Our Return Policy
We do not accept returns or exchanges for changes of mind. This includes preferring a different design, choosing the wrong size or orientation, or deciding that an artwork no longer suits your space.
Review the product description, dimensions, material, orientation, crop, customization, and delivery details before placing an order.
This restriction does not apply to damaged, defective, or incorrect items, products that materially fail to match the order, qualifying cancellations of unshipped merchandise, or other rights that cannot lawfully be excluded.
2. Damaged, Defective, or Incorrect Items
If your artwork arrives damaged, has a manufacturing defect, or differs materially from the item or specifications ordered, email privacy@quadrohouse.com as soon as reasonably possible.
Include your order number, a description of the issue, and available photographs of the artwork and packaging. Please keep the packaging while we review the matter where reasonably possible.
We may request additional information reasonably needed to assess the issue. A missing photograph, missing packaging, or absence of an unboxing video does not automatically remove rights provided by applicable law.
We will review the circumstances and arrange an appropriate remedy, which may include repair, replacement, or a refund. We will provide return instructions and any required return-shipping arrangements for confirmed damage, defects, or fulfillment errors.
3. Custom Artwork and Approved Proofs
Custom products are produced according to the selected specifications and, where provided, the proof you approve.
Check the crop, orientation, dimensions, visible content, text, and customization details before approving a proof. Once production begins, changing those choices may require a new production arrangement and additional charges agreed with you.
A detail accurately reproduced from your approved proof or submitted instructions is generally not a manufacturing error. However, approval does not waive remedies for defective production, fulfillment errors, or a departure from the approved specifications.
Screen and lighting differences can affect perceived color. They do not excuse a product that materially fails to match its description or agreed specifications.
4. Order Changes and Voluntary Cancellations
Contact us promptly to request a correction, change, or cancellation. Include your order number and the requested action.
A request alone does not confirm that production or shipping has stopped. We will review the order's status and confirm the available options.
Voluntary cancellation or changes may be unavailable after production or fulfillment begins, particularly for customized products. Any proposed charge for a requested change or voluntary cancellation must be disclosed and agreed where applicable; this Policy does not authorize an arbitrary or undisclosed fee.
These restrictions do not override cancellation, refund, or other rights provided by applicable law.
5. Delays, Unavailable Products, and Unshipped Orders
If we cannot ship within the applicable stated period, we will provide the delay notice and cancellation options required by law. Where no shipment period is stated, the applicable federal rule generally uses 30 days from receipt of a properly completed order.
We will obtain consent to a delay when required. If you decline a qualifying delay, or required consent is not obtained, we will cancel the affected unshipped merchandise and provide the required prompt refund.
If we cannot fulfill an order because a product is unavailable or another material issue prevents fulfillment, we will explain the available alternatives. We will not substitute a materially different product or increase the charge without your agreement.
6. Return Instructions
Please contact us before sending artwork back. We will provide the appropriate return destination, packing instructions, and shipping arrangements for the situation.
Do not use a business correspondence address as a return destination unless we expressly instruct you to do so.
Where a return is required for a confirmed defect, damage, or fulfillment error, we will arrange the return-shipping responsibility required by law and communicate it before the return. We will not impose an undisclosed restocking or return fee on a remedy that must be provided without that charge.
7. Refunds
When a refund is due, we will confirm the amount and process it within applicable legal time limits.
Refunds are made through the original payment method where practicable and legally appropriate. If that method is unavailable, we will arrange an appropriate alternative consistent with applicable requirements.
A bank or payment provider may take additional time to display a credit after we issue it. We will not substitute store credit where a monetary refund is required.
Refunds for qualifying canceled or unfulfilled orders include the amounts required by law, including associated taxes and shipping charges where applicable.
8. Contact
For an order correction, cancellation, return, or product claim, email privacy@quadrohouse.com.
Our support hours are weekdays, 10am-6pm Eastern Time. Do not include full payment-card details or sensitive identification documents in your initial message.
Quadro House LLC
Florida, United States
Website: https://quadrohouse.com